Middle East Retail Forum (MRF) 2023

MRF 2024

Florencio Padilla has been working as an HR professional in Asia and Middle East since 2007. He is the Head of People Experience division within Group HR at Chalhoub Group. He led the division’s setup in the beginning of 2018 and development of its three-year strategy, with a strong focus on redesigning experiences in different touch points in the employees’ life cycle. He specialises in learning and development, employee engagement, organisational effectiveness and employee experience. He uses people experience data to re-design and enhance the experience of the 12,000+ employees of Chalhoub Group across the Middle East. Prior to joining Chalhoub Group, Padilla led the setup of L&D departments of a premium airline in Kuwait and a regional airline in Dubai, where he achieved great success. He helps leaders and organisations develop their people capability and enhances people engagement at work using design thinking as a methodology and a wide range of practical interventions.